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Ellen
Ellen, Lawyer
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Experience:  Lawyer, Accountant and Researcher
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Question 1 of 20 5.0 Points A natural tendency for evaluating

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Question 1 of 20 5.0 Points

A natural tendency for evaluating or judging a sender's message is a __________ barrier.
A. physical

B. personal

C. process

D. semantic
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Question 2 of 20 5.0 Points

__________ competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.
A. Communication

B. Feedback

C. Delegation

D. Validity
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Question 3 of 20 5.0 Points

Research studies indicate that __________ is more effective than __________ in both work-related and consumer contexts.
A. aggressiveness; assertiveness

B. nonassertiveness; aggressiveness

C. assertiveness; aggressiveness

D. nonassertiveness; assertiveness
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Question 4 of 20 5.0 Points

Experts estimate that what percentage of communication is nonverbal?
A. 10-20 percent

B. 20-40 percent

C. 40-65 percent

D. 65-90 percent
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Question 5 of 20 5.0 Points

Which of the following research findings on nonverbal behavior is true?
A. Men do more touching during conversation than women do.

B. A smile conveys the same emotion in different countries.

C. Asians are taught to avoid eye contact with superiors and parents in order to show obedience and subservience.

D. Experts estimate that about 98% of every conversation is interpreted through body language.
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Question 6 of 20 5.0 Points

A person's characteristic speaking pattern refers to their __________ listening style.
A. active

B. results

C. process

D. linguistic
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Question 7 of 20 5.0 Points

A physically dispersed task group is called a __________ team.
A. virtual

B. videoconference

C. Webbed

D. Real-time
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Question 8 of 20 5.0 Points

Which of the following influence tactics is referred to as a "soft" tactic?
A. Consultation

B. Coalition

C. Legitimating

D. Pressure
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Question 9 of 20 5.0 Points

According to researchers, the three possible outcomes of an influence attempt are:
A. compliance, resistance, and denial.

B. friendship, trust, and commitment.

C. commitment, compliance, and resistance.

D. promotion, transfer, and demotion.
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Question 10 of 20 5.0 Points

A belief that people should be paid back for their positive and negative acts is part of the __________ principle identified by Cialdini.
A. reciprocity

B. social power

C. expert power

D. coalition
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Question 11 of 20 5.0 Points

According to research, which basis of power has generally positive effects on work outcomes such as performance, satisfaction, and turnover?
A. Expert and coercive

B. Referent and coercive

C. Reward and coercive

D. Expert and referent
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Question 12 of 20 5.0 Points

In Randolph's Empowerment Model, a manager should create autonomy through structure by:
A. clarifying goals and roles collaboratively.

B. centralizing authority.

C. establishing a strict hierarchy.

D. holding performance information at high levels of the organization.
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Question 13 of 20 5.0 Points

Political maneuvering is triggered primarily by:
A. uncertainty.

B. greed.

C. coalition.

D. social power.
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Question 14 of 20 5.0 Points

Politically, __________ are people oriented, while __________ are issue oriented.
A. networks; coalitions

B. coalitions; individuals

C. coalitions; networks

D. individuals; coalitions
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Question 15 of 20 5.0 Points

Leadership is a social influence process in which the leader seeks __________ participation of subordinates in an effort to reach organizational goals.
A. total

B. the mental

C. the voluntary

D. the physical
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Question 16 of 20 5.0 Points

What did the researchers from Ohio State Studies conclude?
A. Low structure, high consideration is the best style of leadership.

B. High structure, low consideration is the best style of leadership.

C. Moderate structure, low consideration is the best style of leadership.

D. There is no one best style of leadership.
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Question 17 of 20 5.0 Points

University of Michigan Studies researchers identified which two styles of leader behaviors?
A. Employee-centered and job-centered

B. T
Submitted: 4 years ago.
Category: Homework
Expert:  Ellen replied 4 years ago.
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