Hi Teddy, yes I can start researching for this one also draft by sunday pm.
Looking forward to working with you, have a pleasant day o/
lol, Thanks Teddy, ditto. I am at work now should post drafts of these this weekend or sooner. Enjoy your weekend!
Hi Teddy, here is first draft. Some gaps in here so dont U panic. lol.
But what was the due date on this one again?
Thanks Tonee! This final project is not due for another 5 wks. What I needed for this project was just a proposal for this weekend, and next weekend I needed library research :
Submit written project proposal containing the following:
Conduct library research on your topic.
Ok, I will not be able to spread this out five weeks. I have to write it from beginning to end... So will need all instructions now.
If you like the different parts can be pulled from the final paper..
Okay Tonee, this is what I need for this project:
For this past sunday I needed:
This coming Sunday I will need:
The next following sunday I will need:
Submit written project outline containing the following:
Two after this is the FINAL PROJECT
Hi Teddy, the first part was uploaded saturday. Did you receive it? It was the first draft.
I will type in the above sentences to highlight the response and repost here.
Hi Teddy, the first part was uploaded saturday. Reposting with the following additions:
--I have typed in the above sentences to highlight the response from the paper, deleted all the additional information written and reposted here.
--I dont know what to write about the tco question, cause I dont know the textbook reference referred to?
Given that people make the difference in how well organizations perform, assess how an understanding of organizational behavior concepts and theories is a useful knowledge base for career success and for improving an organization's effectiveness.
Given the influence of factors such as values, attitudes, beliefs, feelings, and personality on individual behavior, demonstrate how knowledge of individual difference factors helps in understanding, predicting, and influencing individual behavior.
Use a diagnostic instrument such as the Life Styles Inventory (LSI) to assess your personal thinking and behavior styles and their role in accomplishing self-improvement goals.
Given the array of theories of motivation, demonstrate their application to successfully guide employees toward accomplishing organizational objectives.
Given knowledge of group dynamics and decision-making, apply this knowledge to a case analysis to diagnose an organizational problem and recommend solutions.
Given an understanding of the communication process and given specific incidents of communication problems at the dyad, group, or organization level, diagnose the problem and develop a strategy for improving organizational performance through improvement of communication processes.
Given a specific challenge of intra- and inter-group conflict, demonstrate specific conflict resolution behaviors a leader can use to effectively resolve the conflict.
Given an understanding of the trait, behavioral, and situational theories of leadership, apply this knowledge to analyze a leadership situation, assess a leader's leadership style, and determine the most appropriate leadership style for the situation.
Given a requirement of organizational change, apply a framework for managing change, diagnose the forces for and against change in a situation, and recommend strategies for dealing with resistance to change.
Given the concept that a relationship exists between corporate culture and organizational effectiveness, demonstrate how that relationship can be exploited to enhance a firm's performance. Use a diagnostic instrument, such as the Organizational Culture Inventory (OCI), to do so.
Given an understanding of the basic components of organizational structure and design, illustrate how an organization's structure supports its organizational goals.
Just to make sure we are tracking correctly, this is what I need for this project by Sunday midnight:
Hi Teddy, ok how do I access the Devry library? or does it matter...
For the TCO question #4 I would say that our topic most closely relates to J.
This is because the HR department is reviewing hiring process and becoming more proactive to aligning with customer service needs. As well as how technology and training can improve the level of skill hirees have in being more effective and productive in meeting customer and organizational needs...
Type this in your search engine: devry library ebscohost, open the link
When the page opens: click the home link on the upper left
Next click: ebscohost link
Tonee, let me apologize! The library research on your topic. Is not due until next Sunday. I will double check and let you know.
Hi Teddy, I got your messages. Will try to access this library and get this soon. Let me know if this is an issue.
Hi can these sources be used?OH I see the id password XXXXX sorry didnt see it before...
CVScaremark.com. (2010). CVS Caremark: Our vision, mission, and values. Retrieved
July 17, 2011. Http://.cvscaremark.com/our-company/our- culture/vision-mission-values
Thies, G. (2006). CVS Pharmacy: Aspect Technology. Retrieved July 18, 2011 from
Wing, S. M. (2010). WinWin CVS Pharmacy Human Resources. Director of
Government Hiring Programs, CVS Corporation. Retrieved July 18, 2011 from http://winwinpartner.com/Human%20Resources/ssCVSPharmacy.html
Hi Teddy, it isnt working It says access unsucessful.
Tionee, I am still working on this ebscohost, but here are the teachers remarks about the CVS paper.
1. What is "your" specific role in the organization. While I I understand the role of the Organization Development and Technology teams, your role is not explicitly discussed.2. What Terminal Course Objective (TCO) is aligned to your research area.3. What area are you specifically focusing on as possible solutions to the problem? In the end, the problem question is too broad and should be narrowed to better direct your study. The current problem question, as noted below, must be revised: " How can CVS address these areas of concern with order fulfillment and customer satisfaction?"In refining the problem question, will you be looking at the organization structure, process improvement, employee training, etc.? Once you determine the areas under consideration you can more clearly frame the problem question. For example, "what process efficiencies can be implemented to accelerate order fulfillment processing?"As another example, in investigating under-performance of a firm's Workforce Development Implementation Team, a potential problem question might be, "What reward systems can be implemented to motivate team performance to satisfy project implementation goals?" Please drop me a note of your revised problem question and related TCO.
Tonee, try this link:
Please note that I left the D off. My bad.
Try this as well. Open the link below:
Next click the home tab on the left
Next click ebscohost below lexis
For role in the organization, is the instructor suggesting... pretend you are part of the organizational team and are looking to address a problem? Or is the organizational problem supposed to be one that you have actually participated in resolving?
Assuming this is a hypothetical case your role could be as HR manager in charge of hiring and training CVS team...
I had posted this above in response to which TCO:
For the TCO question #4 I would say that our topic most closely relates to J.
"Given an understanding of the basic components of organizational structure and design, illustrate how an organization's structure supports its organizational goals."
In the paper posted I put the following to define the problem and the problem statement etc:
Define the Problem
There are issues related to timeliness in responding to customer prescription orders. There are also concerns that misinformation has resulted in customer dissatisfaction in getting updates as to the status of their orders. There are too many cases being reported where customers orders are misplaced or left unfulfilled. This too is an area that needs to be addressed.
Problem statement: How can the CVS OD team restructure or reposition itself to address these areas of concern with order fulfillment and customer satisfaction?
As HR manager your role is to review the hiring process and become more proactive to aligning with customer service needs. In addition HR needs to communicate with the IT department to research how technology and training can improve the prescription order processing system. HR can address the problem of improving customer satisfaction with better trained workers to reduce the issues related to response times and error tracking. This will be effective in improving the OD goals of raising the level of productivity while reducing customer service compaints.
The last part was revised to be more specific to hiring, technical process improvement areas of OD. To reiterate your role is as hiring manager.
Does that work?
I am in ebscohost! working on sources now...
Hi Teddy, I have updated with all the changes so far and included comments about tco (j), organizational structure, your role as hiring manager, restated the problem and added literary review references from ebscohost.
Hi Teddy these two question have timed out. You may have to reopen?
Okay Tonee, this is what I need by Sunday for this project:
Tables and Figures
Quotations and Citations
Forget what I just said. This is the correction that she added to what you revised earlier:
You indicated the problem that will be address is "How can CVS OD team, specifically HR restructure or reposition itself to address these areas of concern with order fulfillment and customer satisfaction?" The question is still unclear...which will you focus on restructure or reposition? what specific areas of concern?Are you focusing on training, technology improvements, or process reengineering...?You mentioned that HR can help with putting in place a training program yet, you have also implicated the "hiring process." I do not see the connection between the hiring process and order fulfillment.Please be sure to properly "focus" your study. An example of a clearly designed problem is "what organization infrastructure improvements can be made to improve the customer order improvement process?" Infrastructure is a broad term that covers people, processes, technology, structure, etc.,Okay, Theordore....please be sure to make updates prior to the final submission of your course project, and let me know if you have any clarifying questions for me.Kind Regards.
Hi Teddy. The problem and involves more than one area. Rarely in an true organization does a problem in one department not affect another.
The professor asked to uncover the root problem, causes. The professor in fact repeats this several times in the instructions, well the root problem is three fold.
How can CVS OD team, specifically HR restructure or reposition itself to address these areas of concern with order fulfillment and customer satisfaction?"
Solution involves various departments within the organization structure, namely 1)Technology 2Hiring --HR 3Training --HR. That is why an OD Team is needed to resolve it. Your role is representing the HR managerial department.
Better processes via technology will allow for better order processing, employees that are hired and trained on these processes will better be able to respond to customer complaints and fulfill orders. This will improve the organization level of customer satisfaction with less complaints and a faster, more nimble order transaction process.
The root problem is systems filling prescriptions need to be updated for better transaction processing along with better trained staff.
I can remove the technology part of the organization structure though we would then have to rethink the TCO we are using....?
Its just that her instructions ask for the root cause then at the same time she wants a generalized one dimensional answer? Let me know....
ie. Her instructions---" Identify issues, events, and actions that contributed to problem being discussed ...1. What is its nature? B. To whom is it a problem? C. To what extent is it a problem? 1. Is it part of a larger problem or are there related problems?
Cool. I will continue on next part. Do you think accept before Saturday? I can continue on the project.
Hey Tonee, sorry for the delay. Out in the park, but I am home now.
I will post the following additions tonight
Hi Teddy, here is the outline, but the information has also been added.
Let me know of any questions...
between 12 and 15 pages, not counting cover page and appendices.
The teachers response to the rough draft:
Theodore,You have provided some good background information. The write-up and problem question is unclear and seem unrelated.What area within CVS are you focusing? You indicated "The problem question is "how to improve the level of customer service at CVS reducing complaints." Please specify the customer service area, for example, are you referring to the pharmacy, cashier check-out, etc., Also, are you focusing on customer complaints? Employee complaints? In the end, though, your assignment seems to be focusing on technology and staff...? Accordingly, the research question requires additional clarification to accurately communicate the foci of your study. An example of a more refined research question based on the information provided is " How can CVS leverage technology to increase organizational efficiency and service to customers?"Theodore,You have provided some good background information. The write-up and problem question is unclear and seem unrelated.What area within CVS are you focusing? You indicated "The problem question is "how to improve the level of customer service at CVS reducing complaints." Please specify the customer service area, for example, are you referring to the pharmacy, cashier check-out, etc., Also, are you focusing on customer complaints? Employee complaints? In the end, though, your assignment seems to be focusing on technology and staff...? Accordingly, the research question requires additional clarification to accurately communicate the foci of your study. An example of a more refined research question based on the information provided is " How can CVS leverage technology to increase organizational efficiency and service to customers?"
Hi Teddy, yes this is not complete... When is next draft needed?
I will refine as required..
ok, I'll have another post update this weekend.
How can CVS OD team, specifically HR work to leverage technology in order to improve the organization by resolving issues of efficiency and responsiveness to customer service?
here is updated report.
I put some quotes in from the Director HR, so the source is a web article.
Hi there. I will work on it for sunday pm.
Hi Teddy, thank you.
You have a blessed week as well.
Rest? whatz that? lol
Hi Teddy, this is not my area of expertise. Not into accounting and financial ratios...sorry
I can assist on the one about administrative agency. Did you post this as a new question? It would be easier to follow so I dont get confused, etc?thanks,
Hey there Teddy, yes I am trying to finish now.