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Penn Foster 40653200 Lesson 2 Basic Management/Personal Skills

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Penn Foster 40653200 Lesson 2 Basic Management/Personal Skills
1. An executive-level decision is often referred to as
A. strategic.
B. operational.
C. administrative.
D. official.
2. A method of shared problem solving in which members of a
group spontaneously contribute ideas is known as
A. group think.
B. participatory.
D. brainstorming.
3. The weakest link in the communication process is
A. speaking.
B. encoding.
C. listening.
D. use of jargon.
4. As a police officer, it’s important to understand that the majority of communication between
you and another comes from
A. message and channel. C. message and gestures.
B. body language and voice. D. gestures and channel.
5. Dealing with unexpected crises throughout the workday is commonly called
A. crisis scheduling. C. procrastination.
B. delegating. D. firefighting.
6. Your supervisor has advised you to evaluate how you use your time during a shift. One of
the things that would help in this task would be
A. a time log. C. a calendar.
B. a “to do” list. D. observation by your partner.
7. The negative tendency for individuals to submit to peer pressure and endorse the majority
opinion (even if it’s individually unacceptable) is called
A. participatory decision making. C. groupthink.
B. convergent thinking. D. a thinking trap.
8. Which of the following limits the creativity of people within law enforcement agencies?
A. Cost-effective analysis C. Judgmental phrases
B. Ethical considerations D. Budgeting errors
9. As a manager, it’s critical to plan each day’s activities. Which of the following would best
serve this purpose?
A. A weekly schedule list C. A duty delegation list
B. A daily to-do list D. An acute must-be-done list
10. When conveying a message to others, be sure to use
A. grammatical rules of American English.
B. jargon.
C. abstract words.
D. the grapevine.
11. The greatest management resource is
A. manpower. C. time.
B. specific skills. D. equipment.
12. If you were a member of middle management in a police agency, your decision-making
level would be considered to be
A. strategic. C. administrative.
B. middle. D. operational.
13. Effective time managers concentrate on
A. manpower.
B. doing the right thing.
C. having the best equipment.
D. maintaining the command presence.
14. The act of coming in early and staying late, without an impact on productivity, is known as
A. the 5P principle. C. face time.
B. highlighting. D. time expansion.
15. In a law enforcement agency, two common internal timewasters are
A. delegation and failure to plan.
B. procrastination and personal errands.
C. lack of organization and sorting.
D. goal setting and prioritizing.
16. Factors that affect the listening process are the
A. concentration of response and attitude toward the speaker.
B. encoding and decoding levels.
C. noise level and decoding process.
D. speed of the message and level of encoding.
17. When a manager makes a decision on his or her own with no input from others, the
manager has made a(n)
A. consensus decision. C. non-consultative decision.
B. operational decision. D. command decision.
18. As a manager, you’ve grouped similar tasks for your subordinates. By doing this, you’ve
used the
A. cost-effective principle. C. “batch” principle.
B. learning curve principle. D. efficiency curve principle.
19. In the problem-solving process, judgmental and critical words that stifle other people’s
creativity are often called
A. mental locks. C. garbage in/garbage out.
B. thinking traps. D. killer phrases.
20. Research on human brain functioning has revealed that the
A. right brain processes language. C. left brain processes language.
B. right brain is logical. D. left brain processes emotion.

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