How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rahul Jain Your Own Question

Rahul Jain
Rahul Jain, Tutor
Category: Homework
Satisfied Customers: 511
Experience:  BCOM(H), MBA, ACS
810777
Type Your Homework Question Here...
Rahul Jain is online now
A new question is answered every 9 seconds

Explain the concept of Total Quality Management (TQM)

Customer Question

Explain the concept of Total Quality Management (TQM) including Continuous Improvement, Empowerment and Quality Function Deployment. Use examples to illustrate your points.
Submitted: 6 years ago.
Category: Homework
Expert:  Rahul Jain replied 6 years ago.


Organization must focus on quality as an integrated concept. They must improve the quality of every aspect of management whether it is labour, material or machine. Following are the foundational elements or principles of TQM



1. People: Involvement of all in achieving customer focus is a key tenet of TQM. This is achieved through Teamwork, Voluntary Activities, Consensus Building, Training, Multi-skilling, Instilling a Sense of Pride, Employee Empowerment and Leadership development. TQM creates a happy and comfortable environment where all employees are have job satisfaction and are able to make use of their capabilities and realise their potential.



2.Continuous improvement: The PDCA cycle is an unending pursuit of excellence, which is firmly embedded in TQM. Various other methods such as 5s housekeeping, Pokayoke, Just in Time manufacturing (JIT), small group activities, statistical process control, Seven Quality Tools, Total Productive Maintenance (TPM) and ISO systems have become an integral part of TQM implementation process.



3. Process: Utmost attention paid to the process, for making the product first time right. Problems encountered are analysed, a solution is arrived at through teamwork, an action plan is developed and the implementation results are evaluated. Process is designed with customer requirement in focus. The requirements of the customer are reduced to a specification and specifications to a defined work process so as to focus attention on the customer requirements.



4. Customer: TQM's main area of focus is customer, all the activities are aimed at customer delight and not just satisfaction. In production processes for every process the customer is not only the final user but also the next process.





Applicability of Quality Management



One of the most important elements in creating a successful business is having happy, satisfied customers that keep coming back. Satisfied customers recommend your product or service to family, friends, and associates. This ca be achieved by the customer driven quality. "Quality" is continually evolving, an emerging consensus includes Continuous Improvement and Learning: Continuous improvement and learning refers to both incremental and "breakthrough" improvement, and applies to both the individual and organizational levels. Improvement and learning can be directed toward better products and services, to better processes, and to being more responsive, adaptive, and efficient.

Thus TQ will be applicable in following manner:



• To succeed, quality management efforts need the long-term commitment and involvement of top management.

• Reject reliance on mere slogans to motivate workers, agreeing that problems in organizational performance were largely due to the system of work, not the operators.

• Planning is very important .

• Understand process variation, and noted that common and special causes require different improvement strategies.

Thus the principles can be utilized by all type of the organizations.
Continuous improvement is the hallmark of the Japanese Production System. It's also known as Kaizen. The primary objectives are to identify and eliminate "Muda," or waste in all areas, including the production process. It also strives to ensure quality and safety. The key elements of it is emphasize making a task simpler and easier to perform, re-engineering processes to accommodate the physical demands on team members, increasing the speed and efficiency of the work process, maintaining a safe work environment, and constantly improving the product quality





According to the quality guru Dr. Joseph M Juran, ten steps of the quality improvement process:

1) Build awareness of the need and opportunity for improvement.

2) Set goals for improvement.

3) Organize to reach the goals.

4) Provide training throughout the organization.

5) Carry out projects to solve problems.

6) Report progress.

7) Give recognition.

8) Communicate results.

9) Keep score.

10) Maintain momentum by making annual improvement part of the regular systems and processes of the company.


References

Motorola Printrak(2006). World Wide website. Retrieved on January 20, 2006. From

http://www.batterypoweronline.com/articles/PresentationsPDFs/Motorola.pdf

Wipro Appliying Thought (2006). Continuous Process Improvements. Wipro Technologies. Retrieve on January 20, 2006. From http://qualityconsulting.wipro.com/ continuousimprovement.php?gads=GoogleQI

Motorola Printrak(2006). Word Wide website. Retrieved on January 20, 2006.

From, http://www.printrak.mot.com/

Motorola Printrak (2005). New Hire Training Book. Product Presentation, Version 1.0. Retrieved on January 17, 2006. From: http://compass.mot.com/go/155683388

Business Process Management Training (2006). World Wide Webside. Retrieved on January 23, 2006. From www.bpminstitute.org/training/ analyzing-the-as-is-and-creating-the-to-be-process.html






Customer: replied 6 years ago.
This is very late. In lieu of the lateness; can you answer this one and I'll pay you.Here is the question

Explain why it is important to have a marketing plan and include what you think are the most important parts of the marketing plan. Justify your selection
Expert:  Rahul Jain replied 6 years ago.
THIS ANSWER IS LOCKED!

You need to spend $3 to view this post. Add Funds to your account and buy credits.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Manal Elkhoshkhany

    Tutor

    Satisfied Customers:

    4522
    More than 5000 online tutoring sessions.
< Last | Next >
  • http://ww2.justanswer.com/uploads/BU/BusinessTutor/2012-2-2_115741_Kouki2.64x64.jpg Manal Elkhoshkhany's Avatar

    Manal Elkhoshkhany

    Tutor

    Satisfied Customers:

    4522
    More than 5000 online tutoring sessions.
  • http://ww2.justanswer.com/uploads/ComputersGuru/2010-02-13_051118_Photo41.JPG LogicPro's Avatar

    LogicPro

    Engineer

    Satisfied Customers:

    3458
    Expert in Java C++ C C# VB Javascript Design SQL HTML
  • http://ww2.justanswer.com/uploads/LI/lindaus/2012-6-10_04811_IMG20120609164157.64x64.jpg Linda_us's Avatar

    Linda_us

    Finance, Accounts & Homework Tutor

    Satisfied Customers:

    3124
    Post Graduate Diploma in Management (MBA)
  • http://ww2.justanswer.com/uploads/chooser77/2009-08-18_162025_Chris.jpg Chris M.'s Avatar

    Chris M.

    M.S.W. Social Work

    Satisfied Customers:

    2385
    Master's Degree, strong math and writing skills, experience in one-on-one tutoring (college English)
  • http://ww2.justanswer.com/uploads/JawaadAhmed/2009-6-27_12137_SIs_SHadi.jpg F. Naz's Avatar

    F. Naz

    Chartered Accountant

    Satisfied Customers:

    1988
    Experience with chartered accountancy
  • http://ww2.justanswer.com/uploads/JK/jkcpa/2011-1-16_182614_jkcpa.64x64.jpg Bizhelp's Avatar

    Bizhelp

    CPA

    Satisfied Customers:

    1876
    Bachelors Degree and CPA with Accounting work experience
  • http://ww2.justanswer.com/uploads/avremote/photoa.jpg Seanna's Avatar

    Seanna

    Tutor

    Satisfied Customers:

    1781
    3,000+ satisfied customers, all topics, A+ work
 
 
 
Chat Now With A Tutor
Rahul Jain
Rahul Jain
419 Satisfied Customers
BCOM(H), MBA, ACS