Reply to M. Castillo's
Post: 1. Another name for false productivity is
A. making poor decisions.
B. filling your mind with negative self-talk.
C. driving toward success.
D. spinning your wheels.
2. The chief goal of human relations is to
A. show people that you know more about life than they do.
B. help people relate better with one another.
C. make people more politically aware.
D. make you an efficiency expert.
3. Which of these helps you understand what people are saying to you?
A. Looking away while they're speaking
B. Thinking about what they're saying
C. Interrupting them
D. Thinking about a test in human relations
4. Studying how people get along with one another
A. has little use outside the workplace.
B. can improve a person's personal life.
C. won't help a worker become more productive.
D. for most people is a difficult thing to do.
5. Tone, volume, and pace are part of
A. written communication.
B. sign language.
C. body language.
D. spoken language.
6. A major obstacle to developing good human relations skills is that
A. people fear taking risks.
B. human relations aren't rewarding.
C. few persons have common interests.
D. common interests won't help to keep a conversation going.
7. In human relations, imagined risks are
A. harmless, because they're imaginary.
B. a kind of positive reinforcement.
C. a kind of negative self-talk.
D. unaffected by positive self-talk.
8. It's easier to eliminate negative self-talk when we
A. ignore the fears that trigger it.
B. usually hear the negative thoughts we think.
C. let it turn into imagined risks.
D. try not to think of the worst things that can happen.
9. A reward that follows an action is called
B. human relations.
10. Noticing nice things about people, and telling them, is an example of
C. good communication.
D. good listening.
11. Strong language often means
A. strong feelings.
B. weak feelings.
D. shared knowledge.
12. Our attitudes influence
A. our beliefs and understanding and how we respond to them.
B. our beliefs and how we respond to them, but not our understanding.
C. our understanding and responding, but not our beliefs.
D. neither our beliefs nor our understanding.
13. Which of these statements is true?
A. Individual productivity is necessary for group productivity.
B. Sacrifice isn't necessary to achieve group goals.
C. Waste isn't a problem in reaching group goals.
D. Individual productivity is more important than group productivity.
14. Which one of the following statements about attitudes is correct?
A. Negative attitudes can't be changed.
B. Attitudes can't be learned from other people.
C. There's one fundamental way of acquiring attitudes.
D. Positive attitudes can help us learn quicker.
15. A benefit of using good human relations is that you'll
A. forget old friends and find new ones.
B. quit your job and get a new one.
C. adjust to new situations better.
D. try to outdo your friends.
16. Willingness to take turns is one way we can express our attitudes in
A. written language.
B. non-verbal communication.
C. spoken language.
D. body language.
17. Which of these statements is true?
A. Being tired makes it harder to have a good attitude.
B. A good attitude can make you tired.
C. A good attitude happens by accident.
D. Being in conflict with people isn't much of a problem.
18. When you complete a job, but use more time and effort than is truly necessary, how have you worked?
A. Effectively, but not efficiently
B. Efficiently, but not effectively
C. Both effectively and efficiently
D. Neither effectively nor efficiently
19. Standards of performance, or "performance goals," are used to
A. measure effectiveness, but not efficiency.
B. determine a worker's attitude.
C. measure productivity.
D. communicate non-verbally.
20. Because we often can't choose who our co-workers will be, we should
A. overlook their performance if it's at least average.
B. not worry about having a positive attitude toward them.
C. try to be tolerant, even of co-workers we wouldn't choose as friends.
D. not call attention to problems when things are going poorly.