Home Theater Questions? Ask a Technician for Answers ASAP
Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
Can you please confirm these are the ones you have: https://www.bose.com/en_us/products/headphones/earphones/soundsport-in-ear-headphones-apple-devices.html#ProductTabs_tab3
And if they are have you checked on your phone that when they are connected does the phone indicate headphones?