Home Theater Questions? Ask a Technician for Answers ASAP
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
In order to get sound through the Bose when using the Firestick, you need to change how the sound is routed. Right now, it's impossible for any other source besides the DTV box to play through the Bose since it's directly connected to it. You need to remove the optical cable from the back of the DTV box and plug it into the TV instead. The TV has an optical audio output that sends all audio from the TV to external devices. Connect the optical from the TV to the Bose to fix the issue. If you're unable to get sound from the Bose at this stage, reply back with the full model number off of the back of the LG so I can tell you what settings to change.
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How do you get sound from "both" the DVD box and TV exactly?
Something is not hooked up correctly. With the optical cable connected from the TV to the Bose, it sends WHATEVER you are viewing to the Bose. Please elaborate on exactly what you have connected for cables and where specifically they are connected.
You still have the Bose set to the TV or DVD source instead of optical, that's why you still have sound from those devices. You need to change the Input on the Bose.
I need the model number of the Bose if you're unsure how to change the Bose Input to "TV".
Did you try changing the Bose Input using the Bose remote to the "TV Input"?
"Source" button on Bose remote. Use it to select "TV" so that TV shows on the display of the Bose.
I don't know, tell me what's going on- do you have the Firestick playing on the TV? Is the sound coming from the TV speakers, or what?
I'm not available by phone. Please reply back to the info requested above.
Do you have the Firestick playing right now on the TV- yes or no?
If so, is the sound coming from the TV speakers right now- yes or no?
Are you still here?
You don't have the optical activated on the TV or the TV speakers shut off. I need the model number off of the back of the LG TV now.
Your TV has an E-manual, so I can't look it up. Use your Magic remote and go into MENU, and look for any settings under audio/sound. Let me know what you see.
Okay, I can't even view your TV's manual so I'll opt out now.
Hello, maybe I can help you.
I am a very experienced audio/video contractor. Maybe I can explain to you what is going on with your system.