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Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 5802
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
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I have a SoundDock Series III, it worked perfectly withmy

Customer Question

good morning , I have a SoundDock Series III, it worked perfectly withmy IPhone 6, I have chaged my IPhone for the 7, and the SoundDock seems not to recognize the new IPhone
JA: What's the make/model number of your stereo? How old is it?
Customer: it fairly new bought it last year, serial number is *****
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: disconnected the SoundDock from power left it for 5 minutes, removed the IPod from the dock as well, tried to connect several times. it does charge the phone but does not recognize the sound
JA: Anything else you want the theater expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  Rusty replied 1 month ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 1 month ago.

Do you still need help with this?

Customer: replied 1 month ago.
forgot to mention that the SoundDock Series III is Bose