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ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 16555
Experience:  Electronic Engineer
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Unable to connect to my speakers. The pass word was changed

Customer Question

Unable to connect to my speakers. The pass word was changed on my router. When I open the app it shutdown
JA: What's the make/model number of your stereo? How old is it?
Customer: Model heos1h52 bought about 3 months ago
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Everything worked fine until pass word changeddeleating the app and reinstalling
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  ITPeter replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 2 months ago.

You will need to try unpairing and then re-pairing the wireless connection to the speakers again, using the new password.

Let me know if that works?

Expert:  ITPeter replied 2 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.