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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1165
Experience:  Have been in the business 25+ yrs., down to component level.
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Zone 2 will not work, yamaha rx-v677, 2015, everything was

Customer Question

zone 2 will not work
JA: What's the make/model number of your stereo? How old is it?
Customer: yamaha rx-v677, 2015
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: everything was working fine, then one day it stopped. i have checked and made sure its on 7 ch + 1 zone
JA: Anything else you want the theater expert to know before I connect you?
Customer: the zone 2 light is blinking
Submitted: 4 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

What inputs are you using through z2?
Is the yamaha driving the speakers directly, or is there an external amp, switch, etc?

Customer: replied 4 months ago.
Not sure what you mean, I am not good at this, but I have Sirius Satellite radio as the output and it was going through my speaks fine for about a year then just stopped working. It is always on and no switch.
Expert:  Nathan replied 4 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Customer: replied 4 months ago.
ok, not sure why payment wasn't going through. do I have reauthorize ? shows $36/paid. Give me a minute to see if i can figure it out.
Expert:  Nathan replied 4 months ago.

That was for the chat, the call is separate and sometimes that 2nd charge gets flagged as suspicious by the bank/card.

Customer: replied 4 months ago.
ok, i think i got it.
Customer: replied 4 months ago.
maybe not, lets just do chat then
Expert:  Nathan replied 4 months ago.

Okay, start by checking your z2 mode.

Hit z2 on front a few times to toggle it on/off, making sure it is on,

then press the z2 control button and immediately after hit the input button to cycle back to satellite radio or whatever source you want,

then again hit z2 control and immediately crank the volume knob to be sure it is up

Customer: replied 4 months ago.
ok, tried that. the red zone 2 light blinks. does that matter ?
Expert:  Nathan replied 4 months ago.

Yes the light should be on solid, not blinking.

Can you disconnect and reconnect the zone speakers and see if that changes at all?