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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1086
Experience:  Have been in the business 25+ yrs., down to component level.
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We have a control 4 system. We have NO PICTURE but we have

Customer Question

Hello. We have a control 4 system. We have NO PICTURE but we have sound. I tried all sources (Directv, Bluray & Apple TV) and all the same...sound - no pic. I ran a new HDMI cable from the receiver to the TV... NO PIC. It's a DENON receiver.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: LG. However, I don't think it's the TV… I tried over the air antenna and got picture and sound.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Sat night. TROUBLESHOOTING...? I tried every G-Damn button, source, cable, etc! Same thing.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: The entire scenario is weird. Again, ALL sources are giving me the same symptoms
Submitted: 10 days ago.
Category: Home Theater-Stereo
Expert:  ITPeter replied 10 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 10 days ago.

Have you tried connecting anything directly to the TV, e.g. a DVD player?

If you try that do you get a picture ok?

Can you see the TV's on-screen menu?