How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1142
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

New Denon 720 AVR, Have picture, no sound

Customer Question

New Denon 720 AVR, Have picture, no sound
Submitted: 3 months ago.
Category: Home Theater-Stereo
Customer: replied 3 months ago.
Connection via cable box to AVR, then AVR to HDMI input on TV
Customer: replied 3 months ago.
Pretty sure connection is correct. But no sound. Speakers work as I calibrated them and connected to internet radio yesterday
Customer: replied 3 months ago.
TV is Sony KDL558000
Expert:  Louie replied 3 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Denon.

And is the "... Connection via cable box to AVR..." also by HDMI ?

Customer: replied 3 months ago.
HMDI connection from cable box Scientific America to Denon AVR-S720W. AVR connection from ARC(monitor HDMI slot) to
HDMI input 1 that indicated that is the ARC slot
Expert:  Louie replied 3 months ago.

Appreciate the additional information.

And yes on the phone call soon as the system has cleared the failure status.

Does the Denon work as expected in AM or FM ?