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Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 41937
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Have a 5 cd player. The light flashes and won't eject. How

Customer Question

have a 5 cd player. The green light flashes and won't eject. How do we get it to eject. Thank You
JA: What's the make/model number of your stereo? How old is it?
Customer: its a cd3000 ser#023583c160068a disc player ser#032023z52990575ae
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the theater expert to know before I connect you?
Customer: no thank you
Submitted: 7 days ago.
Category: Home Theater-Stereo
Expert:  Aric replied 7 days ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.
This problem the Bose is very common, and either caused by a processor glitch, or a hardware failure within the Bose.
Disconnect the Bose from power, then remove the umbilical cable between the Changer and the Main Unit. Press and hold the Eject button for 10 seconds and release (this drains residual current from the main unit).
Wait a minute, then re-connect the umbilical cable between the two devices- EXCEPT the power cable.
Then, press and hold the Eject button- while plugging the system back into power. Continue to hold Eject for 15 seconds, or until you hear the Eject motor engage.
Once that is done the system is reset, so if the issue is simply a processor glitch- this will correct it.
However, if this does not work, then the player is in need of service- more specifically the Eject mechanism in the disc changer has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:
BOSE:
For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.
For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET

Other than that, I'm sorry for the bad news here and wish there were a quick fix.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 7 days ago.

Please view the answer to your question above. Thank you.