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Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20449
Experience:  Custom home theater installer. Authorized dealer top brands
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I have the DCM-290 multi Disc changer. When I put CD in it

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Hello, I have the DCM-290 multi Disc changer. When I put CD in it loads but then nothing happes. This is true for all of the ports.
JA: What's the make/model number of your stereo? How old is it?
Customer: Its Denon DCM-290. Its about 10nyears old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I have not tried any troubleshooting yet.
JA: Anything else you want the theater expert to know before I connect you?
Customer: Everything else in the stereo system is working fine.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

Customer: replied 11 days ago.
Ok thank you I will try those suggestions.

You're welcome, and best of luck to you!

Nathan

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