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info tech
info tech, Technician
Category: Home Theater-Stereo
Satisfied Customers: 13922
Experience:  Home Theatre and Amplifiers expert
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AV35 control closure system lost HDMI outputs to TV,

Customer Question

AV35 control closure system lost HDMI outputs to TV, component connections work
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: SAMSUNG seriies8000, Bose and tv have been working for 4_5 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Both DVR and Cable(netflicks) went off at same time, installed new modem on home computer but don't see relation to problem, again DVR working with complete onset connection
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  info tech replied 1 month ago.

Hello

Welcome

So the bot***** *****ne is the HDMI inputs are not working on the set ?other inputs work OK?

If you see a message for a phone call I never sent this the site did I am not available by phone only this format now

Anthony

Customer: replied 1 month ago.
Correct, BluRay working as well
Expert:  info tech replied 1 month ago.

Sorry I don't understand the bluray works via HDMI?

Expert:  info tech replied 1 month ago.

As I said I cannot use the phone call option another tech may do if he thinks this question is viable by phone

Customer: replied 1 month ago.
Any thoughts
Expert:  info tech replied 1 month ago.

Have you re-booted everything?unplugged from wallpower wait 5 mins re-plug back in again?

I just need to know what you mean by "bluray works"

Expert:  info tech replied 1 month ago.

Is the bluray connected via hdmi?

Customer: replied 1 month ago.
Bray has hemispheres connect to Bose and works
Customer: replied 1 month ago.
We have powered down entire system
Customer: replied 1 month ago.
Will power down for 5 if you think that will clear error
Expert:  info tech replied 1 month ago.

Yes that includes TV and then restart let me know if there is any change give units time to boot up

Customer: replied 1 month ago.
Powering up system with hdmi connected will give feedback shortly
Expert:  info tech replied 1 month ago.

ok

Customer: replied 1 month ago.
Swapped DVR and bray positions on Bose and now dr working and bray not, bad connection at Bose?
Customer: replied 1 month ago.
Internal to system, had simular issue on tool at work where three of four sub connections gave up the ghost, bad board from vendor
Customer: replied 1 month ago.
this means two of three hdmi connectors bad on back of bose?
Customer: replied 1 month ago.
Bad hdmi connectors on back of Bose controller?
Expert:  info tech replied 1 month ago.

Yes its looking that way

Expert:  info tech replied 1 month ago.

However please go direct to the TV with the blue ray and try each one on there to make sure TV is working

Customer: replied 1 month ago.
K
Expert:  info tech replied 1 month ago.

Just to eliminate the TV as working OK, bypass controller direct to TV

Customer: replied 1 month ago.
DVD and dr both will work on hemispheres connection 1, the Bose system sense a cable removed and connected but does not connect to device
Expert:  info tech replied 1 month ago.

No I just want you to connect up directly to the TV with HDMI the bluray on each HDMI input on the TV ,yes you are probabaly right about the assessment of the problem just want to clear the tv of any issues

Expert:  info tech replied 1 month ago.

If you need more help let me know

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony

Expert:  info tech replied 1 month ago.

Please understand this format of questions and answers is a good faith one the good faith comes from yourself when you get a satisfactory answer, that good faith is then converted by yourself when you rate the answer positively with the rating bar of stars at the top of the page 3 to 5 stars thank you,the site will only then release credit to me, please note the question does not close and remains open for 30 days, thanks again.

Rating me positively will allow the site to release credit to me thank you

Anthony