Home Theater Questions? Ask a Technician for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think it might be that your child pressed the MUTE button on the remote by accident.
That might mute the sound from all the apps. It's the first thing I have thought of when reading your question.
Try seeing whether that might be the cause - and the cure (pressing the Mute button once more, simply.)
I presume that the sound on the TV (regular TV video and audio) is still in good condition. Is that the case?
Also make sure that, when in the apps, or in one app, you turn up the volume a bit, of course. Volume at minimum for the apps would turn the sound off essentially.
Is that also how you get audio from the apps? through the Bose?
Then try going into your TV's MENU (it will show up on the screen when that button is pressed).
Look in the Sound Settings. There may be an option to choose External Speakers, for the Sound.
Tell me what Sound Settings you find. One of them may be the key to this problem.
(There is a listed solution I found: a total reset of your TV, then setting it up again in detail. I would prefer to try for something a little easier for you.)
Also try changing (if HDMI cables are involved, between the Bose and the TV) the HDMI port #'s sound settings from Analog to Digital sound.
Try going to the Smart Hub.
What shows up there? in those settings?
Go back from there to Speaker Settings (in Sound settings)
and Additional Settings (in Sound settings.)
What shows up there?
Also - is there an HDMI cable from the TV to the Bose ? if so what port on the TV is the HDMI cable connected to?
So we cannot switch cables, that's OK.
It appears it is all in the settings, then.
It is getting late for me - could we resume this case tomorrow?
Good morning. I'm somewhat ready to resume the session, when you are quite ready also. Choose a time that's convenient for you, for sure.
I have to admit honestly that I don't know what the Anynet+ is... a feature of the TV? a device hooked up to it? a network adapter or router box?
Try that, it can't hurt any device and might help - though not this problem, I suspect.
"Some say unplugging & waiting 10 mins works."
Later today is fine. Maybe I will have thought of another approach by then... I admit I have none, myself, for now, so a break now is ideal for us.
Thanks for the image you just posted - That's not the Bose, because it's on the TV screen. I don't think the Bose's settings CAN be on the TV screen.
Let me know when you would have an hour to try other things that I have thought of.
I'm sorry - Sunday evening I was not available.
With apologies, I offer further help.
The last image you posted suggested a change or two be tried to the Sound Settings on the TV screen:
- change Digital Output from Bitstream (Unprocessed) to some other option.
If no other option there allows sound from apps after a minute or two of app use, then choose the original option again - especially if any of the other options block sound from the TV programs/normal-TV.
- also if that all fails, tell me what other options are under Downmixing Mode aside from Normal Stereo.