Home Theater Questions? Ask a Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
By factory reset, do you mean the microprocessor reset?
And when you tried powering up, was that with nothing (other than power) connected to the denon?
Thank you for confirming.
Run the reset a few more times, it doesn't always take effct on the first try.
If no change that unfortunately indicates a hardware fault, which is a short in the power supply or amplifier output stage, which explains the pop from the speakers as well. There is no quick fix for that, it would require repairs. This is a 2013 model, so depending on purchase date you may still be under the 3 year denon warranty. If you are I can give you contact info to file a warranty claim. If not I can help find a repair shop if you let me know your zip code, but this issue often isn't worth fixing, you can buy a new receiver with updated features and a fresh warranty for about the same price as you'll pay for repairs. I can recommend replacement options if you'd prefer.
Best regards, ***** ***** for the news,Nathan
Hello, it appears your question is still open.Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan