Home Theater Questions? Ask a Technician for Answers ASAP
Hello, Can you please try unplugging the Bose Solo from power for 10 minutes, then plug it back in and let me know what happens?
Thanks for the reply. If you're saying there's absolutely no signs of life at all on the Solo, then it indicates a hardware failure I'm afraid - there's no two ways around that. This is under a year old you're saying? Also, I'm assuming you've done the obvious like trying another plug on the surge protector or another outlet, etc.?
If it's under a year old then it would be covered under Bose warranty.....unless there's something I missed?
Also, on that note - I would not recommend Bose at all. I've installed professionally for over 20 years, and have seen more failures with over-priced Bose equipment than most other brands.
Okay. What threw me off was the recycle bin statement since I would absolutely send it right back to Bose to exchange it, and then consider selling the new one they send back to you. I'm sorry for the bad news here, but if the unit isn't showing any power light. And respectfully, ***** *****'m not trying to be polite by saying that, I personally would never recommend Bose.
There's one last ditch effort you can try and that would be to leave the system unplugged for a whole 60 minutes (which drains all residual current and can, in some cases, enact a reset). Beyond that, if you'd like to setup an RMA# ***** Bose, you can contact them using the info provided below:
BOSE:For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET
Other than that, I'm sorry for the bad news here and wish there were a quick fix. If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
You're very welcome, and it appears our replies crossed. For a different system, I would highly recommend Sonos (the Playbar for a TV soundbar solution), or for a subwoofer/soundbar system Polk is very hard to beat and has much more accurate sound, more power and better reliability than the Bose (there are several Solo systems out there, assuming you have the Soundbar option).
Ah, okay then it is faulty without a doubt. You're welcome Dr. Ted, and I hope you have a good thanksgiving as well.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
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Hello, I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.