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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1128
Experience:  Have been in the business 25+ yrs., down to component level.
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I can not program my new Bose Remote Model RC18T1 to my life

Customer Question

I can not program my new Bose Remote Model RC18T1 to my life style surround system or my bose receiver - modelAv- Serial No 044774F72350633AE
JA: What's the make/model number of your stereo? How old is it?
Customer: AV 17 as said above
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: none, don't know how to star but my new remote game as old one has new batts so i guess i need your suggestions.
JA: Anything else you want the theater expert to know before I connect you?
Customer: not right as yet
Submitted: 3 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 3 months ago.

Hello, Bose does not make a Lifestyle "AV 17" according to their listed models. Can you please check that model number and postback?

Customer: replied 3 months ago.
Sorry Av18 series III
Expert:  Aric replied 3 months ago.

Thanks for the reply, I'm looking that up now.

Expert:  Aric replied 3 months ago.

Sorry for the delay. Okay that Bose remote does not need any programming to work with the AV 18 system as it's code set is directly for the Bose unit right out of the box. So that said, I'm thinking the Bose system itself may be having issues picking up remote commands. Can you tell me what the original problem was with the remote you had?

Expert:  Aric replied 3 months ago.

Also, offhand I need to know if the buttons on the AV system itself are working to operate it as they should?

Expert:  Aric replied 3 months ago.

I'm unsure why you're unable to reply, but I'm here if you need help for another 20 minutes.