How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1114
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I lost the voice in the sub-woofer. Model HW-H550. model

Customer Question

I lost the voice in the sub-woofer. Model HW-H550.
JA: What's the model number of your TV? How old is it?
Customer: model code HW H550. 2014 yr
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No problem with other sources. The main sound bar works.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The sub woofer stopped approx. within the past week. No indication of any problems prior to the disconnect.
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Louie replied 2 months ago.

Hi Jerry and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the sub woofer linked to the main soundbar? (blue LED light)