Home Theater Questions? Ask a Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Lets try a quick test of the bose remote. Take the remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button (such as the tv power, or channel buttons) on the remote, you should see the emitter at the front light up, flash, or glow slightly. Do you see that for ALL of the buttons, or some but not others?