Home Theater Questions? Ask a Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you give me the model of the soundbar? What connections are you using?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
You did for the initial chat payment already, it isn't that your card is wrong, but more likely a security hold flagged because of the 2nd charge for the call, so you may need to contact your card/bank to authorize it