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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1116
Experience:  Have been in the business 25+ yrs., down to component level.
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Im asking about the visio sound bar we bought. The sound is

Customer Question

Im asking about the visio sound bar we bought. The sound is not balanced. The music is too loud and the talking is too quiwt. What can we do.
JA: What's the model number of your TV? How old is it?
Customer: E421VL It is 6 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes we have a menu. yes.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We bought a visio soundbar and we have had this trouble ever since. Isnt it that the sound bar is not balanced?
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Can you give me the model of the soundbar? What connections are you using?

Customer: replied 2 months ago.
Sb4051-C0
Customer: replied 2 months ago.
Want to talk in person
Expert:  Nathan replied 2 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Customer: replied 2 months ago.
Where do I put my card info
Expert:  Nathan replied 2 months ago.

You did for the initial chat payment already, it isn't that your card is wrong, but more likely a security hold flagged because of the 2nd charge for the call, so you may need to contact your card/bank to authorize it