Home Theater Questions? Ask a Technician for Answers ASAP
Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.This problem the Bose is very common, and either caused by a processor glitch, or a hardware failure within the Bose.Disconnect the Bose from power (unplug it) and then press and hold the Eject button for 15 full seconds (this drains residual current from the unit). Wait a minute, then, press and hold the Eject button- while plugging the system back into power. Continue to hold Eject for 15 seconds, or until you hear the Eject motor engage.Once that is done the system is reset, so if the issue is simply a processor glitch- this will correct it.
However, if this does not work, then the player is in need of service- more specifically the disc mechansim has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:BOSE:For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET
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