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Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 32074
Experience:  Over 20 years fixing Electronically devices
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Somehow, my volume went silent and i am unable to bring it

Customer Question

Somehow, my volume went silent and i am unable to bring it back. I have an AV 523 receiver. I appreciate any help you can offer.
JA: What's the make/model number of your stereo? How old is it?
Customer: 2 years old. It is a Pioneer AV 523 receiver.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I accidentally sat on the remote and it went silent. Since then I've basically been pushing all the buttons with no effect.
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the reciever (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
Thanks for your help. Ok, I will get back to you in 10 minutes.
Expert:  Richard replied 2 months ago.

thank you

Customer: replied 2 months ago.
OK, I plugged the receiver back in, but still have no sound.
Expert:  Richard replied 2 months ago.

ok, on the remote, press and hold the volume UP until you get some sound

Do you get anything?

Customer: replied 2 months ago.
No, nothing.
Expert:  Richard replied 2 months ago.

thanks

Can you press the input selects please on the remote and cycle through to you get any sound

Does anything then come through?

Customer: replied 2 months ago.
No, again no sound came through.
Expert:  Richard replied 2 months ago.

Does it power on and off via the remote?

Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

what are you trying to play via the receiver?

Customer: replied 2 months ago.
TV, via the Playstation Vue cable system.
Expert:  Richard replied 2 months ago.

Raise the volume on the TV remote, does it then increase?

Customer: replied 2 months ago.
No, sir.
Expert:  Richard replied 2 months ago.

ok, disconnect the TV, does it then have sound directly from it?

Customer: replied 2 months ago.
No
Expert:  Richard replied 2 months ago.

ok, remove the power to the TV and wait 10 minutes (disconnect it from the power)

connect the power, turn it on and tell me if you then get sound from it directly please.

Customer: replied 2 months ago.
Richard, I have to get to work, but hopefully we can resume this when I get back today. I appreciate your help so far.
Expert:  Richard replied 2 months ago.

ok thanks