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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1083
Experience:  Have been in the business 25+ yrs., down to component level.
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Can not get netflix thru denon avr 2500-via samsung smart

Customer Question

can not get netflix thru denon avr 2500-via samsung smart tv.there are no optical connections on receiver.tv is running thru receiver
JA: What's the make/model number of your stereo? How old is it?
Customer: 25 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: just trying to get netflix thru receiver all else is good
JA: Anything else you want the theater expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-What is the model number of the tv? see sticker on rear panel

-Explain "tv is running thru receiver" ?

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Customer: replied 1 month ago.
un55d6050tfxza
i can run audio from tv thru the receiver
Expert:  Mike G. replied 1 month ago.

"i can run audio from tv thru the receiver"

you can or cannot? if you can, how are you currently doing it?

Customer: replied 1 month ago.
thanks but no thanks for 26.00 I'll get it
Expert:  Mike G. replied 1 month ago.

Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone.

In the mean time we can continue our chat...

Expert:  Mike G. replied 1 month ago.

"i can run audio from tv thru the receiver"

you can or cannot? if you can, how are you currently doing it?