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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1084
Experience:  Have been in the business 25+ yrs., down to component level.
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When I press the remote, the lights rotate up and down on

Customer Question

When I press the remote, the lights rotate up and down on the sound bar and I can't get it out of that mode.
JA: What's the model number of your TV? How old is it?
Customer: My TV is a 60
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is a 60" Sharp that is 18 months old. The TV menu is operating correctly but I have to use the tv's volume.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been malfunctioning for 3 months, I just haven't had time to mess with it. I probably hit a wrong button on the remote.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 month ago.

Hello, Are you referring to a problem with a "Sound Bar" here and not a TV? All I see are some details on the TV, but don't know what Brand and Model Soundbar you have. Can you clarify that please?

Expert:  Aric replied 1 month ago.

Do you need assistance with the question you posted? If so then can you reply back with the Brand and Model of the soundbar please?