How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1067
Experience:  Have been in the business 25+ yrs., down to component level.
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

The s air sub unit is not pairing, dav dz 870 sony, tried

Customer Question

the s air sub unit is not pairing
JA: What's the make/model number of your stereo? How old is it?
Customer: dav dz 870 sony
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: tried pairing the 2 , main unit and transmitter but the message comes as pairing cannot be done /failed
JA: Anything else you want the theater expert to know before I connect you?
Customer: no the front speakers are working fine
Submitted: 11 days ago.
Category: Home Theater-Stereo
Expert:  Aric replied 11 days ago.

Hello, Is this the first time trying to pair the two units? Or were they working fine previously and then stopped?

Expert:  Aric replied 11 days ago.

Also, I need to know the following:

1) How far from the main unit is the subwoofer?

2) Roughly how old is the system?

3) How close is the nearest Wi Fi router, cordless phone, or other BlueTooth device?

Expert:  Aric replied 11 days ago.

Please read my reply and reply back to proceed.

Related Home Theater-Stereo Questions