Home Theater Questions? Ask a Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Yes I am here, please try to send just a single reply though and give me a moment to get it and respond.
We can do the call if you like, or continue here.
Can you tell me what device you have connected to the aux port.
So are you getting no sound from the tv through the bose at all? Or you hear something but can't adjust it?What specific cords are you using for aux? Optical or red/white?Any sound from the samsung tv speakers?
Okay so can you go into the tv settings menu and turn off the tv speakers (or set to external/theater) and if you see a setting as well for variable or fixed, put it on fixed and see if that helps.
You don't necessarily need to turn it off, I just want to make sure the external is enabled.
Can you switch over to an optical (fiber optic) connection instead of the red/white?
Look on the back of the tv for the Digital Audio Out port, it is a little square port with a red light in side.It uses this type of cord: http://amzn.to/2dwes1g
This is actually the preferred method of connection anyway and will give better sound, the red/white often won't even work at all in many cases. I want to switch to this because the problem may be damage to either the analog aux inputs on the bose or to the output on the tv.
OKay, you can order it via the link online, or pick one up at best buy.
Just bookmark this page and you can get back in touch with me once you have the cord.
Did you change the input on the bose? You need to actually set it to the Optical (DIG) input mode instead of aux, aux is specifically the red/white ports.
It may not actually be linked to anything yet, it depends how your system was set up,
so go into the bose settings menu, under Media Center, then Optical Source, and set that to AUX, then you can use it on Aux mode.
You need to go into the menu and change that setting as I explained above
This would be done on the BOSE remote, do you have a menu button instead of settings?