How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1086
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I just purchased a denon s920w receiver to replace an older

Customer Question

I just purchased a denon s920w receiver to replace an older onkyo and during the setup, the blu ray player displayed nothing and there was no sound
JA: What's the make/model number of your stereo? How old is it?
Customer: what stereo?
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Are you listening?
JA: No. I'm the Home Theater Technician's Assistant.
Customer: My Samsung Blu Ray player has no video going to the Samsung TV and no audio since I replaced my old onkyo AVR with the denon s920w
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

That's a computer you were talking to, I have no control over that.

That said, is the Denon brand new? If so, when you run SETUP can you get the Setup to display on the Samsung?

Expert:  Aric replied 2 months ago.

The receiver has an On screen display setup that needs to be run when it's first setup. So trying to view the Blu ray is putting the cart before the horse until you can at least get the OSD to display. Let me know what you've done so far.

Expert:  Aric replied 2 months ago.

Press SETUP on the Denon remote. Does the OSD show up on the Samsung? If not, then let me know.

Expert:  Aric replied 2 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Related Home Theater-Stereo Questions