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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1087
Experience:  Have been in the business 25+ yrs., down to component level.
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I was pushing buttons on receiver and hit the SHIFT button

Customer Question

I was pushing buttons on receiver and hit the SHIFT button and the sound stopped on the surround sound. How do get my sound back?
JA: What's the make/model number of your stereo? How old is it?
Customer: Sony Receiver STR DE445
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Holding power button down for 4 seconds, when the sound turned off, I hit the SHIFT button again. Nothing.
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Do you mean that only the "Surround sound" (meaning the rear and center speakers ) stopped and that you still have left and right channel sound?

Also what is it you're currently trying to listen to on the Sony (it has many inputs- cable, DVD, FM tuner, etc.)?

Expert:  Aric replied 3 months ago.

Do you need assistance with the question you posted? Let me know.

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