How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1066
Experience:  Have been in the business 25+ yrs., down to component level.
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

Set up box does not recognize the audio reciever..onkyo is

Customer Question

set up box does not recognize the audio reciever..onkyo is the brand of reciever
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

It would be the other way around- the STB does not need to recognize anything, the signal would need to be recognized by the Onkyo. That said, I need more info to help you:

1) The model number of the Onkyo?

2) How long have you owned it for and was it working fine before?

3) Any other sources connected to the Onkyo (Blu Ray, DVD, etc.) that ARE working just fine on the receiver?

4) What do you see on your TV screen?

5) What's the model number off the back of the TV?

Expert:  Aric replied 1 month ago.

Please don't post duplicate requests. Reply back to the info requested here and perhaps elaborate a bit more on the specifics of the problem you're having and we can proceed.

Customer: replied 1 month ago.
TV model 42lc7d
This set-top box is no longer active.
model tx-sr303
Expert:  Aric replied 1 month ago.

Please reply back to the rest of the info requested as it's needed to troubleshoot. I have no way of knowing what else is connected, if you've tried new cables, what the TV screen is showing, etc.

Related Home Theater-Stereo Questions