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Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 41509
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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The multidisc cd changer will not accept or eject cd

Customer Question

The multidisc cd changer will not accept or eject cd
Submitted: 1 month ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 month ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.
This problem the Bose is very common, and either caused by a processor glitch, or a hardware failure within the Bose.
Disconnect the Bose from power, then remove the umbilical cable between the Changer and the Main Unit. Press and hold the Eject button for 10 seconds and release (this drains residual current from the main unit).
Wait a minute, then re-connect the umbilical cable between the two devices- EXCEPT the power cable.
Then, press and hold the Eject button- while plugging the system back into power. Continue to hold Eject for 15 seconds, or until you hear the Eject motor engage.
Once that is done the system is reset, so if the issue is simply a processor glitch- this will correct it.

Expert:  Aric replied 1 month ago.

However, if this does not work, then the player is in need of service- more specifically the Eject mechanism in the 3 disc changer has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:
For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.
For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET

Expert:  Aric replied 1 month ago.

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