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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1066
Experience:  Have been in the business 25+ yrs., down to component level.
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I have a denon avr-2311c1 receiver. Whenever I play a dvd or

Customer Question

I have a denon avr-2311c1 receiver. Whenever I play a dvd or watch a movie on netflix the sound clicks off and shuts off the receiver. What is causing this issue?
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) How old is the unit roughly, and when did the problem occur?

2) Does the unit also click and shut off if you play the FM tuner, or another source?

3) After it clicks and shuts off, does "Protection" or anything else flash on the display?

Expert:  Aric replied 2 months ago.

Do you need assistance with the question you posted?

Customer: replied 2 months ago.
Please cancel the charge as u will not be using this service
Expert:  Aric replied 2 months ago.

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***

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