Home Theater Questions? Ask a Technician for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Which device is the sound not coming out of, please? the iPhone, or the AV receiver?
I'd like to help.
Please tell me, what maker and model the AV receiver is, or at least what type of AV receiver.
Very good, thanks for the info.
I would say that two things are appropriate for this sort of problem:
1. to re-insert the USB cable (without the iPhone) and see if, when taken out again, the normal audio resumes. (In case there is a slightly stuck switching function associated with the USB cable.
2. I doubt that will fix it. What would have a great possibility would be a factory reset of your Pioneer VSX receiver. It would clear all the settings back to basic factory-issued status.
Would you be willing to try that, also?
It is OK if it is not the same cable, just so long as it fits.
Having inserted it, remove it.
See if that gets the sound working.
No, nothing will break doing a factory reset on this Pioneer model.
All right. I'm getting the instructions for the factory reset together... one moment please.
Set the receiver to Standby.
Then hold down the BAND button,
and press and hold the STANDBY/ON button for about 2 seconds, until
appears on the screen. Then press the
AUTO SURROUND/STREAM DIRECT
should appear on the display. Then press the
button to confirm the reset.
"OK" should appear on the display.
Let me know if that helps with the problem.
Try the buttons on the receiver itself, please.
Standby button is also the 'On' button. Standby may be a crude term for 'Off'.
Try the button sequence. If it really is Off, not just in Standby, they ought to do nothing.
And the buttons on the receiver should be used, if possible.
Did you see the
indication on the screen? if not, no result I doubt.
That sounds like a reset.
Still no audio from it though?
De-select any 'IPOD/USB' setting on it, of course.
Then I have failed in my two suggestions. I regret this, and feel that I should Opt Out and let another Expert try a different approach to the problem.
As a parting question: Does the Pioneer receiver indicate sound activity in any way, e.g. by a graph of sound frequency output, or anything else of the sort?
Also, have you tried it set to produce audio from various sources? radio, TV (? if hooked up to it), CD player, etc. ?
Try the DVD also, please.
If you see no obvious moving/shaking indicator on the screen of the Pioneer, it probably doesn't have one, or something else that is 'broken' about it is inhibiting it. No matter - but to see such an indicator would have been nice.