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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1083
Experience:  Have been in the business 25+ yrs., down to component level.
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Couple days ago I tried to connect an iphone on my av

Customer Question

couple days ago I tried to connect an iphone on my av receiver and it didn't works so I took out the usb cable and since then, i doN,t have any sound coming out
JA: How long has this been going on?
Customer: 3 days
JA: What troubleshooting have you tried?
Customer: I don't know how to do this? Please doNt, laugh
JA: The theater expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: sure
Submitted: 3 months ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Which device is the sound not coming out of, please? the iPhone, or the AV receiver?

Customer: replied 3 months ago.
Av receiver.. i just wanted to see picture on my phone (which was a samsung)
Expert:  Russell H. replied 3 months ago.

I'd like to help.

Please tell me, what maker and model the AV receiver is, or at least what type of AV receiver.

Customer: replied 3 months ago.
Pioneer VSX 823
Expert:  Russell H. replied 3 months ago.

Very good, thanks for the info.

I would say that two things are appropriate for this sort of problem:

1. to re-insert the USB cable (without the iPhone) and see if, when taken out again, the normal audio resumes. (In case there is a slightly stuck switching function associated with the USB cable.

2. I doubt that will fix it. What would have a great possibility would be a factory reset of your Pioneer VSX receiver. It would clear all the settings back to basic factory-issued status.

Would you be willing to try that, also?

Customer: replied 3 months ago.
sure
so I insert the usb cable (is it a problem if it is not the same one)
usb cable is in. then?
Customer: replied 3 months ago.
do i have to set ipod/usb?
Expert:  Russell H. replied 3 months ago.

It is OK if it is not the same cable, just so long as it fits.

Having inserted it, remove it.

See if that gets the sound working.

Customer: replied 3 months ago.
nop, nothing... can I break something doing the factory reset?
Expert:  Russell H. replied 3 months ago.

No, nothing will break doing a factory reset on this Pioneer model.

Customer: replied 3 months ago.
ok let's do this
Expert:  Russell H. replied 3 months ago.

All right. I'm getting the instructions for the factory reset together... one moment please.

Customer: replied 3 months ago.
ok
Expert:  Russell H. replied 3 months ago.

Set the receiver to Standby.

Then hold down the BAND button,

and press and hold the STANDBY/ON button for about 2 seconds, until

"Reset?"

appears on the screen. Then press the

AUTO SURROUND/STREAM DIRECT

button.

"OK?"

should appear on the display. Then press the

STEREO/ALC

button to confirm the reset.

"OK" should appear on the display.

Let me know if that helps with the problem.

Customer: replied 3 months ago.
how do I set standby and I try to find the stand by hold buton, I don't see it on my remote but I can see all the others
Expert:  Russell H. replied 3 months ago.

Try the buttons on the receiver itself, please.

Standby button is also the 'On' button. Standby may be a crude term for 'Off'.

Customer: replied 3 months ago.
ok, it is off now
Expert:  Russell H. replied 3 months ago.

Try the button sequence. If it really is Off, not just in Standby, they ought to do nothing.

And the buttons on the receiver should be used, if possible.

Customer: replied 3 months ago.
i didn't say stand by but it was off. I did all the steps and the receiver turn on. how long the reset takes and how do I know it is completed
Customer: replied 3 months ago.
I mean see not say
Expert:  Russell H. replied 3 months ago.

Did you see the

"RESET?"

indication on the screen? if not, no result I doubt.

Customer: replied 3 months ago.
Customer: replied 3 months ago.
after I press ALC/standard sure button, it does some clic, clic then I see Phase Auto, BD on the panel
Expert:  Russell H. replied 3 months ago.

That sounds like a reset.

Still no audio from it though?

De-select any 'IPOD/USB' setting on it, of course.

Customer: replied 3 months ago.
i will reconnect all the tv and cable.. just a minute
Expert:  Russell H. replied 3 months ago.

OK.

Customer: replied 3 months ago.
nop, nou sound
Expert:  Russell H. replied 3 months ago.

Then I have failed in my two suggestions. I regret this, and feel that I should Opt Out and let another Expert try a different approach to the problem.

As a parting question: Does the Pioneer receiver indicate sound activity in any way, e.g. by a graph of sound frequency output, or anything else of the sort?

Also, have you tried it set to produce audio from various sources? radio, TV (? if hooked up to it), CD player, etc. ?

Customer: replied 3 months ago.
how do I see the sound activity (sorry, I,m pretty bad in the area) I tried radio, no sound, I will tried the dvd
Expert:  Russell H. replied 3 months ago.

Try the DVD also, please.

If you see no obvious moving/shaking indicator on the screen of the Pioneer, it probably doesn't have one, or something else that is 'broken' about it is inhibiting it. No matter - but to see such an indicator would have been nice.