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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 11449
Experience:  Have been in the business 25+ yrs., down to component level.
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I just stumbled on this website. do u offer paid advice? can

Customer Question

hi. i just stumbled on this website. do u offer paid advice?
JA: How long has this been going on?
Customer: can u help me
JA: What troubleshooting have you tried?
Customer: i cannot get zone 2 speakers to play anything
JA: The theater expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: is there a charge for this service
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Home Theater Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok lets go
Submitted: 4 months ago.
Category: Home Theater-Stereo
Expert:  Louie replied 4 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the home theater system.

Customer: replied 4 months ago.
yamaha rx v661
Customer: replied 4 months ago.
the receiver has an internal amp and is supposed to be able to play analogue inputs or from the internal tuner to a second room.
Customer: replied 4 months ago.
are u there?
Expert:  Louie replied 4 months ago.

Appreciate the additional information.

Were the FRONT B speakers assigned as ZONE 2 speakers in the Speaker Setting ?

Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 4 months ago.

Can you please check the settings for the Zone 2 speakers?

Manual Setup / Sound Menu / EXTRA SP ASSIGN / ZONE 2

Customer: replied 4 months ago.
hi. yes they are
I can see no other setting I should make
Expert:  Louie replied 4 months ago.

Please confirm that the ZONE2 indicator is lighted up.

Customer: replied 4 months ago.
it is lit
Expert:  Louie replied 4 months ago.

And ensure that BI-AMP is not enabled?

Customer: replied 4 months ago.
i am not sure what you mean?
Customer: replied 4 months ago.
where to check this?
Expert:  Louie replied 4 months ago.

This model has a BI-AMP feature.

And it would not allow usage of the EXTRA SP as Zone 2 speakers.

Still, rather than the Bi-Amp check, can you please go through with the AUTO SETUP using YPAO ?

The idea is to tell the Yamaha that there was a change and let the Yamaha discover on its own which amps are now connected with speakers and for what purpose.

Customer: replied 4 months ago.
ok sure. so should I go to menu/autosetup.......... anything else?
Expert:  Louie replied 4 months ago.

That actually would do a partial RESET of the speaker system.

Other than that and ensuring the ZONE2 is selected for the EXTRA SP ASSIGN, then it should work as expected.

Please post back results / observations of the above once tried.

Customer: replied 4 months ago.
I can confirm that the speakers work fine ( I tested them in the main L & R before)
I can confirm that when I select extra speakers, zone 2 is selected.but still it does not work.
Expert:  Louie replied 4 months ago.

Were you able to perform the the AUTO SETUP using YPAO ?

Customer: replied 4 months ago.
not sure how to do this?
Expert:  Louie replied 4 months ago.

It is actually automatically started once the calibration microphone is plugged in into the OPTIMIZER MIC 3.5mm jack at the front.

Customer: replied 4 months ago.
ok - let me try this. I have never done it before
Expert:  Louie replied 4 months ago.

I understand and no prob.

Post back with an update when able.

Allow me to send to you an electronic copy of relevant pages from the User's Manual.

Expert:  Louie replied 4 months ago.

Please click HERE.

The YPAO material is in a Portable Document Format (PDF) file and can be viewed in most web browser. Click on the link to open the file or right click then select “Save As…” to download the file. It would require Adobe Acrobat Reader or equivalent for this purpose. http://get.adobe.com/reader/otherversions/

Customer: replied 4 months ago.
hi - ran the auto setup. but still the speakers do not work in zone 2
Customer: replied 4 months ago.
hi - i need to set out for 30 mins
Expert:  Louie replied 4 months ago.

Interesting and yes please.

I would make use of the time to review the manual.

Customer: replied 4 months ago.
hi. i am back. yes, this is a strange one. I cannot solve it.
Customer: replied 4 months ago.
here is an interesting thing..........even when i turn on and then switch on the uit, the YPAO light is displayed. does this mean i never completed the auto setup?
Customer: replied 4 months ago.
it looks like it is completed. but still YPAO light is displayed
Expert:  Louie replied 4 months ago.

Sorry; I too had to step out.

As long as the mic is plugged in, it would be in YPAO mode.

Customer: replied 4 months ago.
the mike is removed. i switch off and on , and the YPAO light remains
Expert:  Louie replied 4 months ago.

The reason I step out was to mull over why Zone 2 setup is being stubborn/difficult whereas it should not. Ideally, everything you have tried should have worked right out.

And the only reason I could think of is a glitch and/or an internal hardware issue.

That the YPAO is also acting up tempts me to think this is so.

Would you consider a RESET? ...a reset would serve as both an attempt of a fix and as a test.

Customer: replied 4 months ago.
ok - lets try that.
Expert:  Louie replied 4 months ago.

Consider a RESET. A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed. If have not been done and should you venture to try: Please click HERE.

May have to be done a number of times.

This is very critical - a reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.

Customer: replied 4 months ago.
reset carried out - but still zone 2 does not operate when selected
Customer: replied 4 months ago.
i need to suspend for 20 mins, after which i will reset again
Expert:  Louie replied 4 months ago.

No prob; and then please run YPAO again after the second reset try.

Customer: replied 4 months ago.
hi - sorry to say nothing as changed after another reset and another YPAO
Expert:  Louie replied 4 months ago.

That the reset was not corrective would confirm a partial internal hardware issue.

Aside from the Owner's Manual, I also reviewed the repair/Service Manual.

There is a built-in diagnostics feature on this model. Would you attempt to run this particularly if considering a DIY (do-it-yourself) repair approach?

If yes, do you have access to and familiar with a multi-meter and even perhaps a iron?

Customer: replied 4 months ago.
hi. you may be right about an internal hardware issue. i have a technician visiting the house on Friday. lets see what he says
Expert:  Louie replied 4 months ago.

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.

Customer: replied 4 months ago.
hi Louie,I spent more hours myself on this project today. The answer was a simple one. There is a button on the receiver called Zone control. When I pressed it, it enabled Zone 2 speakers to be powered up. My problem is solved.

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