Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Joe.
What is the make/model of your player?
So you have no sound only on bluray? Are you getting sound through pioneer for any other input (radio, cable/satellite, etc)?
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I need to know exactly how you have the pioneer connected to both tv and bluray.
I need you to detail the specific connections, exactly which cords/ports are used on each device.
I'm not there to see it myself, so I have to rely on information from you to resolve the issue.
Yes, we can, and you can upload photos via the papeclip icon here.
I need you to tell me the specifi connections first, and exactly what you see on the pioneer display when you try to use the bluray.
Okay you are on the wrong input first of all, you need to set the pioneer to whatever input you have the bluray connected to.
Where did you plug it in? You should have an hdmi cable from the bluray to the BR or DVD input on the pioneer, and have the pioneer set to that corresponding input.
I'm not asking if things are plugged in, I'm asking, for the 3rd time, for you to tell me all of the specific connections used between each device.
You can just tell me, which port/plug (they are all labeled) is being used for tv, bluray, pioneer, and any other devices you have there (cable/satellite, etc)
I need specifics, please
eg: Hdmi OUT fromTW cable box to TV hdmi port on pioneer
hdmi out from bluray to BR input on pioneer
pioneer hdmi out to hdmi1 on tv
So sound does work for cable, correct?
Okay when you have the pioneer on the bluray input mode (so you get video from bluary),
if there is still no sound that is a pioneer setting.
It is not a mute or speaker setting or you wouldn't get cable sound.
Go into the pioneer setup menu, under Input Assign, and make sure that for bluray it is set to the proper association for the hdmi port you have it plugged into (and isn't set to analog, digital, etc)
This is not related to the mute function, or it would be affecting cable as well.
I've asked several times for the specific connections used and not received them.
I've given you specific settings above to adjust.
I am asking you for the specific connection and ports used from the player to the pioneer.
Press the Menu button on the pioneer remote to access the menu.
Go into the pioneer menu, then to System Setup, then to Input Assign,
then to BR (or BDR, it is still unclear where you have it connected) and set it to the hdmi input
Set the pioneer to the input mode to get bluray picture back
then you are using the top menu button on the pioneer remote
Press the Receiver button first, then the SETUP button
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Hi Joe and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the Pioneer.
And let's start with the basics; is there sound from the Pioneer connected speakers if the Pioneer is set to AM or FM mode?