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Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 41517
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My CD discs will not discharge. When I push any of the

Customer Question

My CD discs will not discharge. When I push any of the several buttons there is a clicking sound inside the box. It is a multi-disc player which adapts to the Bose radio for the speaker. Serial #041424Z0120390AE Date of Manufacture: May 2010. China.
Please advise.
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

This problem the Bose is very common, and either caused by a processor glitch, or a hardware failure within the Bose.
Disconnect the Bose from power, then remove the umbilical cable between the Changer and the Main Unit. Press and hold the Eject button for 10 seconds and release (this drains residual current from the main unit).
Wait a minute, then re-connect the umbilical cable between the two devices- EXCEPT the power cable.
Then, press and hold the Eject button- while plugging the system back into power. Continue to hold Eject for 15 seconds, or until you hear the Eject motor engage.
Once that is done the system is reset, so if the issue is simply a processor glitch- this will correct it.

Expert:  Aric replied 2 months ago.

However, if this does not work, then the player is in need of service- more specifically the Eject mechanism in the 3 disc changer has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:
For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.
For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET

Expert:  Aric replied 2 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

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