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ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 16683
Experience:  Electronic Engineer
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I have 6500 system and when I change the volume, it cuts out

Customer Question

Greetings, I have 6500 system and when I change the volume, it cuts out for a brief moment then resumes at the new level. It happens with MCD and the hand held remote. Any ideas?
Submitted: 9 months ago.
Category: Home Theater-Stereo
Expert:  ITPeter replied 9 months ago.

Hi Kurt,

Expert:  ITPeter replied 8 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 8 months ago.
I don't see an answer to the question, did I miss something? Please submit answer again, thank you!
Expert:  ITPeter replied 8 months ago.

Thanks for getting back to me.

Can you please confirm the full make and model number of the system?

Customer: replied 8 months ago.
Bang & Olufsen 6500. Master control panel and hand held remote when adjusting volume, the system completely mutes and then resumes new level of volume.
Expert:  ITPeter replied 8 months ago.

This may be a grounding problem - can you try operating the system at a different location, or ground part of it to a suitable location?