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Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 31231
Experience:  Over 20 years fixing Electronically devices
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Page 'newer version of the heos softwer is available" never

Customer Question

page 'newer version of the heos softwer is available" never disapear , even I update app.
how to stop or get rid off this
Submitted: 4 months ago.
Category: Home Theater-Stereo
Expert:  Richard replied 4 months ago.

Hi there and welcome

What is the make and model of the device you are getting this message on?

Customer: replied 4 months ago.
samsung galaxy s5 active
Expert:  Richard replied 4 months ago.

Thanks

Can you hold the power button until a menu shows and choose Restart

Restart the phone and tell me if the message then dissapears please.

Customer: replied 4 months ago.
I did it couple ime without any chnges
Expert:  Richard replied 4 months ago.

ok, go to settings, applications manager

Locate the Heos app and press it and press clear data

Once done, restart the phone and tell me if the message is then gone please

Customer: replied 4 months ago.
still on
Expert:  Richard replied 4 months ago.

Ok, go to settings, Applications Manager

Then press on the app and press uninstall

Once done, restart the phone and install the App again and it should now have the latest version

Let me know the results please.

Customer: replied 4 months ago.
nothing happen
Expert:  Richard replied 4 months ago.

how do you mean nothing happened?

Can you be more specific please?

Customer: replied 4 months ago.
still the same page -"update now"
Expert:  Richard replied 4 months ago.

Did you uninstall it?

Customer: replied 4 months ago.
installed again
Expert:  Richard replied 4 months ago.

ok, then it would be the latest version, are you sure its wanting to update this app?

What's the exact message you get?

Customer: replied 4 months ago.
a newer version of the heos softwer is available- update now
Expert:  Richard replied 4 months ago.

ok, can you go to the settings, applications manager, the go to the list ALL and locate Google Play Service

Press it and press Clear Data

then restart the phone and tell me if it clears it please.

Customer: replied 4 months ago.
no it still the same
Expert:  Richard replied 4 months ago.

ok, we will have to reset the phone, as there is corruption causing this.

First backup any data you wish to keep as this will remove all data

Then go to Settings, Backup and Reset, Factory Data Reset

Complete the reset and once done, setup the phone again, install the app and tell me what then happens please.

Customer: replied 4 months ago.
still same problem !
Expert:  Richard replied 4 months ago.

So you did a full reset, the phone was as new, then you installed the app, and after you installed it it said an update was needed on the app?

Customer: replied 4 months ago.
that correct
Expert:  Richard replied 4 months ago.

ok, then 100% it is not your phone causing the issue, this we have now confirmed.

The app has a bug in it, and until they resolve this, it will not stop this behavior.

It may be happening only with your model phone, or a range of models or all models, but it is not an issue with your phone causing this, and there is nothing further you can do to stop it sorry

You will need to wait until they have resolved it in the app

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 4 months ago.
OK,thank you
Expert:  Richard replied 4 months ago.

Your welcome

If you need anything else, please let me know and please remember the service rating via one of the stars at the top then submit so I am credited for the work from your deposit already made

Thank you

Richard