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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1084
Experience:  Have been in the business 25+ yrs., down to component level.
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My avr s910w sees my wifi network but will not connect. It

Customer Question

My avr s910w sees my wifi network but will not connect. It says wifi password ***** ***** All my other wifi devices connect with the password ***** entered. I have tried rebooting the receiver but get the same result. This happened after a wifi router reboot. Can you help with this issue?
Submitted: 4 months ago.
Category: Home Theater-Stereo
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 4 months ago.
Netgear r6300
Expert:  Jason Jones replied 4 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 4 months ago.
I would rather do it this way for now.
Expert:  Jason Jones replied 4 months ago.

On a computer that is connected to the router, perform the steps below:
- Click the following link: http://192.168.1.1
Username: admin
Password: password
- Click the Wireless settings link

Your network name and password ***** listed on that page.

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.
Did that work?

Customer: replied 4 months ago.
Ok, wait one while I open router.
Expert:  Jason Jones replied 4 months ago.

Thank you

Customer: replied 4 months ago.
Ok, I am at wireless settings
Expert:  Jason Jones replied 4 months ago.

Okay, good. Do you see the wireless name & password? Use that information to log the AVR into the wireless signal.

Customer: replied 4 months ago.
it is what I have been entering
Customer: replied 4 months ago.
We are talking about the 2.4Hz bgn side correct?
Expert:  Jason Jones replied 4 months ago.

Your AVR device may not be compatible with that level of encryption. When you enter the password, are you entering all uppercase letters in uppercase?

Yes, we are talking about the 2.4 GHz signal, if that is what you are trying to connect.

Customer: replied 4 months ago.
2 of the letters in the password ***** uppercase, but I have used on this device in the past. Are you suggesting I change it to all one case?
Expert:  Jason Jones replied 4 months ago.

I am not suggesting that you change it. When you enter those two uppercase letters on the device, are you entering them in uppercase or lowercase?

Customer: replied 4 months ago.
I enter the 2 uppercase letters in uppercase
Expert:  Jason Jones replied 4 months ago.

Which level of encryption is being used? (WEP, WPA, WPA2, WPA-TKIP, WPA-AES, WPA2-TKIP, etc)

Customer: replied 4 months ago.
WPA2-PSK (AES)
Expert:  Jason Jones replied 4 months ago.

Okay. Change that to WPA-TKIP. Once you save that on the router, you will have to reconnect other devices. Once it is saved, try connecting the device again. Is it working now?

Customer: replied 4 months ago.
Sorry I lost you for a moment how will this affect my other devices. I have an ip Web cam that took me awhile to port.
Expert:  Jason Jones replied 4 months ago.

It will disconnect all of the devices. You would need to reconnect each one. May I remote in so that I can take a look at the network setup? I may be able to edit it so that the device connects without having to change it as such.

Customer: replied 4 months ago.
Ok how does this work? Will everything here be secure?
Expert:  Jason Jones replied 4 months ago.

Yes, everything is secure.

Customer: replied 4 months ago.
now what?
Expert:  Jason Jones replied 4 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 18 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 4 months ago.
By the way I made a mistake about the password, it is all in uppercase and numbers I was looking at network name before , but the I did enter the password *****
Expert:  Jason Jones replied 4 months ago.

ok.

Are you having problems running the remote application?

Customer: replied 4 months ago.
I'm using a tablet to talk to you and accessing the router on a laptop.
Expert:  Jason Jones replied 4 months ago.

Okay. Follow the instructions on the laptop, please.