Home Theater Questions? Ask a Technician for Answers ASAP
Hello,I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
On a computer that is connected to the router, perform the steps below:- Click the following link: http://192.168.1.1Username: adminPassword: password- Click the Wireless settings link
Your network name and password ***** listed on that page.
Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal. Did that work?
Okay, good. Do you see the wireless name & password? Use that information to log the AVR into the wireless signal.
Your AVR device may not be compatible with that level of encryption. When you enter the password, are you entering all uppercase letters in uppercase?
Yes, we are talking about the 2.4 GHz signal, if that is what you are trying to connect.
I am not suggesting that you change it. When you enter those two uppercase letters on the device, are you entering them in uppercase or lowercase?
Which level of encryption is being used? (WEP, WPA, WPA2, WPA-TKIP, WPA-AES, WPA2-TKIP, etc)
Okay. Change that to WPA-TKIP. Once you save that on the router, you will have to reconnect other devices. Once it is saved, try connecting the device again. Is it working now?
It will disconnect all of the devices. You would need to reconnect each one. May I remote in so that I can take a look at the network setup? I may be able to edit it so that the device connects without having to change it as such.
Yes, everything is secure.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 18 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Are you having problems running the remote application?
Okay. Follow the instructions on the laptop, please.