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Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 19569
Experience:  Custom home theater installer. Authorized dealer top brands
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Bose soundlink connects to blutooth media but not calls. it

Customer Question

bose soundlink connects to blutooth media but not calls . it has recieved calls and worked but something wrong
Submitted: 3 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Have you updated the software on your phone recently?
Have you ever updated the bose firmware?

Customer: replied 3 months ago.
Software on phone recently updated on it's own, so I tryout the speaker but at the end no changes
Customer: replied 3 months ago.
Held down the power to reset on phone Google told me to compare the two
Customer: replied 3 months ago.
I like that u have great success with the information above but my solution for the bose soundlink mini is to bring it to bose thankful for your time
Expert:  Nathan replied 3 months ago.

Thank you for the info, Sean, and my apologies for missing you earlier.

Phone updates often break compatibility with other bluetooth devices, including your bose model.

Your bose will need an update as well. Bose will not help you with this in the store, their stores are sales only, they do not provide any on site services.

You need to plug the bose into a pc using the USB cable, then open this page:

Follow the prompts to download and install the updater program, which will then load the update files to your soundlink.

Best regards,


Expert:  Nathan replied 3 months ago.

Do you need more help with this, Sean?

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