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ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 15763
Experience:  Electronic Engineer
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My Logitech docking station is not playing my ipod, switches

Customer Question

My Logitech docking station is not playing my ipod, switches on but no volume display and no sound. what can I check?
Submitted: 4 months ago.
Category: Home Theater-Stereo
Expert:  ITPeter replied 4 months ago.

Hello Royden

Customer: replied 4 months ago.
Hello, what can i check?
Expert:  ITPeter replied 4 months ago.

Can you check if the iPod works with any other dock?
Or if any other iPod works with your Purefi Express Plus dock?

Customer: replied 4 months ago.
Hi, the ipod works on the other docker, my other ipod does not work on the Logitech.
Expert:  ITPeter replied 4 months ago.

Ok, so the Logitech may have a fault.
First, check around the connection area for any dirt that may be obstructing the connection.
If the contact area is clean then the fault is likely internal, and it will need to be returned to Logitech for repair.

Customer: replied 4 months ago.
Hi Pete, it seems the connection is OK. Might have to take it to the Logitech agent. Is there one in Johannesburg?
Expert:  ITPeter replied 4 months ago.

Hi Royden,

If you get in touch with Logitech support they will give you directions on how to arrange the return and where to send it:

http://www.logitech.com/en-za/contact