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Mike G.
Mike G., Technician
Category: Home Theater-Stereo
Satisfied Customers: 6765
Experience:  10 Years Audio Video Repair & Setup
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We have a 40 inch samsung led tv it is only 2years old and

Customer Question

we have a 40 inch samsung led tv it is only 2years old and has a blue screen, no picture but sound
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: 2 years old model # *****
JA: What troubleshooting have you tried?
Customer: we unplugged all cable boxes switched to a cable box we had on our other TV, unplugged the tv and replugged everything in
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Home Theater-Stereo
Expert:  Mike G. replied 10 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-If you grab the Samsung remote and press MENU, or Volume, does anything show up on the tv screen? Try this also with the buttons on the tv itself please.


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Customer: replied 10 months ago.
nothing happens we get sound and just a blue screen
Customer: replied 10 months ago.
there are no buttons on the tv
Expert:  Mike G. replied 10 months ago.

Is it a bright blue or just like the screen is slightly glowing?

Does the tv volume go up/down when you use the Samsung remote volume buttons?

Customer: replied 10 months ago.
it is slightly glowing blue screen and the volume does not go up or down
Customer: replied 10 months ago.
we changed the batteries in the remote also
Expert:  Mike G. replied 10 months ago.

unfortunately there is not going to be any easy reset/fix. The Tv has an internal failure and the back panel needs to come off, then a $100 part inside needs to be ordered and replaced. If that is something you want to attempt then reply back here and I can assist you further. If you are unable or unwilling to perform any of these procedures then a repair shop should be consulted which typically runs $300-$400 (parts and labor).

I'm very sorry for the bad news. Let me know how else I can help and before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.


Expert:  Mike G. replied 10 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?

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