Home Theater Questions? Ask a Technician for Answers ASAP
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-If you grab the Samsung remote and press MENU, or Volume, does anything show up on the tv screen? Try this also with the buttons on the tv itself please.
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Is it a bright blue or just like the screen is slightly glowing?
Does the tv volume go up/down when you use the Samsung remote volume buttons?
unfortunately there is not going to be any easy reset/fix. The Tv has an internal failure and the back panel needs to come off, then a $100 part inside needs to be ordered and replaced. If that is something you want to attempt then reply back here and I can assist you further. If you are unable or unwilling to perform any of these procedures then a repair shop should be consulted which typically runs $300-$400 (parts and labor).
I'm very sorry for the bad news. Let me know how else I can help and before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?