How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 23977
Experience:  Custom home theater installer. Authorized dealer top brands
Type Your Home Theater-Stereo Question Here...
Nathan is online now
A new question is answered every 9 seconds

The sound on my 7.1 ch blu-Ray Home Theater System goes in

Customer Question

The sound on my 7.1 ch blu-Ray Home Theater System goes in and out so that it appears that the people can bearly be heard. It seems muffled then all of a sudden it is clear. Can you tell me what the problem is?
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of your system?

Customer: replied 11 months ago.
Samsung 7.1ch blu- ray home theater system.
Customer: replied 11 months ago.
I can hear the background music clearly but the dialogue will go in and out. When it is out it is muffled.
Customer: replied 11 months ago.
Are you there?
Customer: replied 11 months ago.
Please respond!
Expert:  Nathan replied 11 months ago.

Yes, I'm here. Please send only a single response, multiple replies get lost in the queue and cause delays.

I need the actual model number of your system though, as well as to know what devices this happens with (cable/satellite, bluray, apps, etc)?

Customer: replied 11 months ago.
S/N 9FG41HCZ202283N
Expert:  Nathan replied 11 months ago.
Okay, and again what sources/inputs are affected? How is each device connected?
Customer: replied 11 months ago.
All inputs.
Expert:  Nathan replied 11 months ago.

For me to be able to help you, I need complete and specific details.
What source devices are you using?

What connections are you using?

Customer: replied 11 months ago.
VERIZON Fios cable and an HDMI cable.
Expert:  Nathan replied 11 months ago.

Okay, you said ALL inputs, so what else are you using other than fios?

Customer: replied 11 months ago.
That is all. I would like to initiate a call on this. We can do this at 8pm est?
Expert:  Nathan replied 11 months ago.

Sure we can do that.

I've sent the call offer for you here.

Expert:  Nathan replied 11 months ago.

Do you need more help with this?

Related Home Theater-Stereo Questions