How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 19516
Experience:  Custom home theater installer. Authorized dealer top brands
Type Your Home Theater-Stereo Question Here...
Nathan is online now
A new question is answered every 9 seconds

Pandora was working fine now it won't authenticate

Customer Question

Pandora was working fine now it won't authenticate
Submitted: 3 months ago.
Category: Home Theater-Stereo
Customer: replied 3 months ago.
It plays on my phone but won't authenticate to my Denon
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Which model denon do you have:

Customer: replied 3 months ago.
Expert:  Nathan replied 3 months ago.

Thank you for confirming.

This is a known issue at the moment, on many devices, and not isolated only to Denon.

Pandora made some changes to their server environment earlier this week, which has broken the compatibility with several devices.

For this to be resolved, Denon has to release a patch/update to bring your receiver back up to the compatibility standards required by pandora for connecting to their services.

You can periodically go into the settings menu on the denon under network/other setup and run the Firmware Update function, until one loads and service is restored.

Typically we expect to see this type of update happen within about 2 weeks. The same thing happened about a year ago and denon had a patch out in about 10 days.

In the meantime, you can continue using pandora through an external device such as streaming via a phone/tablet through airplay or bluetooth.

Best regards,


Related Home Theater-Stereo Questions