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Sorry can you explain?Hi we have a Marantz SR5005 and can't see a picture on our TV. We get audio but no sound
Thanks, ***** ***** you press the menu button of the sets own remote control does the menu come up please?
Its a signal issue
Please re-boot any satellite or cable box you may be using by unplugging the box from wall-power wait 5 mins then re-plug back in again, it will be a good idea to do the same with the TV at the same time.
We find software glitches within the box can cause this
Let me know how this works out, if it works out good would you please rate the answer positively by using the rating bar of stars usually at the top of the page with this post
Any issues let me know please
You have given time for everything to boot up
Please press the menu button again TV remote control let me know if you still see the menu
There is a problem with the signal from the box, have a look at the lead that goes from the box to the TV please check both ends and if its HDMI please swap it let me know
Hopefully you did not swap inputs during the boot up process?
Can you try another input like a DVD player?
The menu coming up puts the TV 90% in the clear
If a DVD works or similar then theirs a problem with the lead OR the box itself
Did you reboot the receiver too sorry i should have asked you to do that
Receiver is bad I am afraid, looks like you have everything routed through that and the buffers for the output would appear to be bad
The sound is routed through a different channel video and sound are separate channels
They are separated and processed that way there will be different leads for sound and pic even for HDMI the sound and pic are separate
Not together like an antenna composite has one yellow lead for pic red and white for sound component has 3 for pic two for sound
leads I mean
HDMI has many sound pins and many pic
So the pic buffers can get damaged I usually see this after a storm or power-surge
Only other thing is the leads themselves but if they are RCA as I think they will be on this marantz then its not likely
You have gone quiet?
You can bypass the marantz by going straight to the TV but it seems like that may not be an option because of your logistics there
In any case the marantz can be bypassed obviously then you wont have the sound qual but the TV will get a signal then
Not likely as that would mean 2 inputs down on the TV at same time , its possible the TV inputs got damaged but you would need to rule out the marantz first
so now you have hdmi going direct from box to tv sound but no pic?or no sound no pic?
If its neither try swapping inputs by pressing the input button once every second with the TV remote
It looks like you lost input so the input is in the wrong mode, cycling the input or source button should bring it back
Yes its now beginning to look that way, here is the way I treat HDMI issues
Hdmi loss is a very common issue with modern TVs, there is however a procedure to follow and that procedure is this1) Un-plug the set from wallpower wait 5 mins then re-plug back in again re-check if HDMI has returned2)Reset the TV to factory default in the settings menu (if there is a facility in the settings some sets have this some do not)3)Go to the website of the manufacturer of the set in your case Sony and go to support for your model look to see if there is any firmware upgrade and if your firmware is up to date if not upgrade the firmware according to the guide that will be with the firmware at the site (assuming there is a download there may not be) www.sony.com4)If all bases covered above that will mean a main-board replacementYou need to get the back off the set, locate the mainboard thats the one with all the AV connectors on, unplug and unscrew the board from the chassis, remove the board ,carefully examine the board for its part number usually found on a sticky label on the board or etched on the board, (you may need to go through a few codes before you find the right number)when you get the partnumber try www.shopjimmy.com first, if they dont have it google the partnumber to locate a supplier, its the reverse to fit plug in and switch on TV (plug and play)Let me know if you need more info
If the set is under warranty please use that
You can save it or print it off ?bookmark the page or email it to sony
Just copy and paste the page address
Before you go I will just check there is no backlight switch off on this set hold on
There is no mention of this in troubleshooting however please check the manual too, some sets have backlight shutdown
Ahh sorry the menu came up
So that eliminates that angle
Please remember the rating thank you
Do you still need help please?