How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 22050
Experience:  Custom home theater installer. Authorized dealer top brands
59725966
Type Your Home Theater-Stereo Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have aNCD C545bee cd player it randomly shops while

Customer Question

I have aNCD C545bee cd player it randomly shops while playing a cd and opens the cd drawer. after a while the draw will usually close again. Do you know what the problem is
Submitted: 8 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does this seem to happen on all discs equally, or only on certain discs?

Customer: replied 8 months ago.
do you have a response...
Expert:  Nathan replied 8 months ago.

I had asked you for some follow up information, which is necessary for me to provide an answer.

Does this seem to happen on all discs equally, or only on certain discs?

Customer: replied 8 months ago.
It happens on all discs
Expert:  Nathan replied 8 months ago.

Thank you for confirming.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

Customer: replied 8 months ago.
Ill try it and let you know...Should I try compressed air first...
Expert:  Nathan replied 8 months ago.

I would, yes. Then test again, and use the disc next if needed.

Expert:  Nathan replied 8 months ago.

Do you need more help with this?

Related Home Theater-Stereo Questions