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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1086
Experience:  Have been in the business 25+ yrs., down to component level.
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Samsung hwj6000/za sound at volume jumps to 26 automatically

Customer Question

Samsung hwj6000/za sound at volume jumps to 26 automatically after a few minutes
JA: How long has this been going on?
Customer: Just installed it to Samsung smart tv via optic cable last night
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung smart tv about four years ols
JA: What troubleshooting have you tried?
Customer: Set it to external speakers
JA: The theater expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: 46" un46d6900wf tv
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Home Theater-Stereo
Expert:  info tech replied 5 months ago.

Hello

Welcome

If you disconnect the soundbar and just use the TV sound does it do the same please?

Anthony