Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
If you look through the setup menu, you should find an option there that gives you an audio output option, where you set it to either theater/external, or to tv. It is normal for the tv speakers to be shut off, because the sound is now routed to the theater system.
If that doesn't accomplish what you wanted, please let me know the complete make/model of both the soundbar and the tv.
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