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Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20328
Experience:  Custom home theater installer. Authorized dealer top brands
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I have yamaha receiver # rx-v365 that my son messed with the

Customer Question

i have yamaha receiver # ***** that my son messed with the settings. now we cant get any sound, radio, xm or anything out of it. Any suggestions?
Submitted: 6 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me exactly what you sere on the yamaha display screen currently?

Customer: replied 6 months ago.
jazz
Expert:  Nathan replied 6 months ago.

Right above the input mode indicator (where it would say DVD, or TV, etc),

do you see Speaker A, Speaker B, or nothing?

Customer: replied 6 months ago.
sp A
Expert:  Nathan replied 6 months ago.

Okay, press the SPEAKERS button once, so it shows SP B

Does that bring sound back?

Customer: replied 6 months ago.
nope
Customer: replied 6 months ago.
the red arrow is on dvd
Expert:  Nathan replied 6 months ago.

Are you certain he didn't touch any of the wires on the back of the receiver?

Customer: replied 6 months ago.
finding out now
Expert:  Nathan replied 6 months ago.

Okay, because a loose/disconnected wire is really the only other explanation.

If that checks out, then we'd next move on to a system reset:
Power the amp off

press and hold the TONE CONTROL button on front, while powering it back on

Use the program <> buttons to highlight INIT

Press the STRAIGHT button to set to INIT RESET

Press power once more to save the setting.
Turn back on, and test for sound (make sure you are still set to SP A)

Customer: replied 6 months ago.
ok ill let u know
Expert:  Nathan replied 6 months ago.

Thank you.

Customer: replied 6 months ago.
on the reset process my only options for the arrow buttons are sp imp-80 min or preset-cancel
Expert:  Nathan replied 6 months ago.

Choose preset, it is the same as reset, it means resetting to the preset factory defaults

Customer: replied 6 months ago.
ok
Customer: replied 6 months ago.
i get no sound. the front now says " movie spacious"
"
Expert:  Nathan replied 6 months ago.

Try it on the tuner (fm radio) mode

Customer: replied 6 months ago.
i still get nothing
Expert:  Nathan replied 6 months ago.

Can you plug in a pair of headphones to the jack on the front by the power button, and see if you get anything through them?

Customer: replied 6 months ago.
sure
i tried that, but the headphone cord doesnt really fit. any other suggestions
Expert:  Nathan replied 6 months ago.

Well to be useful from a diagnostic perspective, you'd need to use the proper size headphone plug/adapter.

At this point, assuming you did the reset correctly, there are only 2 possibilities left: Either there is an internal hardware failure, or some of the cords on back were disconnected or moved.

You can try the reset process again just to be safe, beyond that you'd need to disconnect and systematically reconnect all the speaker wires carefully again to be sure they are in the right place.

Customer: replied 6 months ago.